North Cowichan is launching its third Citizen Satisfaction Survey and we would like to invite residents to share their feedback!

Through telephone interviews conducted by Forum Research Inc., randomly selected residents will be asked for their input on a variety of topics such as satisfaction with the services provided by the municipality, quality of life, and value for taxes. The survey will run from May 4 and has been extended to close May 19.

If you receive a call, the operator will confirm you are a North Cowichan resident, are not an employee or member of council, and that you are over 18. If you meet the criteria, you will be given a choice to complete the survey over the phone (it will take about 15 minutes) or to receive a single-use link to complete the survey online at a time that is convenient for you.

Even if you are not selected as part of the random phone survey, everyone that resides in North Cowichan is invited to share their feedback through the online open link version of the survey, which is open for input until May 19, 2026.

Complete the open link survey

The results of the 2026 Citizen Satisfaction Survey will be compared against the baseline 2019 and 2022 surveys, and Council and staff will use this information to identify improvements and determine strategic and budget priorities. The open link version will be reported separately from the statistically valid phone survey.

Results will be made available in July 2026.

All information collected through the survey will remain confidential, your individual responses will not be shared, and will be provided in an aggregate form only.

Results and survey details from the 2019 and 2022 citizen satisfaction surveys can be found at northcowichan.ca